Refund policy

Returns/Exchanges:

Due to the custom nature of our made to order and handmade items, we do not accept returns or exchanges. However, if there’s an issue with your order, please contact us within 7 days of receiving it, and we’ll do our best to make it right.

Please rest assured that we stand behind the quality of our products, and if you have any concerns about your order, please don't hesitate to contact us arrowmindedboutique@gmail.com. We are always here to assist you and ensure your satisfaction with your purchase. Thank you for your support and we hope to continue to provide you with the best possible experience in the future.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arrowmindedboutique@gmail.com.